7Jul, 2025
    Nortel Voicemail Reset
    I have forgotten my mailbox password:
    If when trying to log into Norstar Mail (with Feature 983), you get an ‘invalid password’ error because the correct password is forgotten or lost, it is possible to reset the password to the system default (0000).Each mailbox is assigned a maximum number of incorrect login attempts. When this number is exceeded the account is ‘locked-out’ and may only be accessed again after the System Coordinator has reset the password.

    A forgotten password cannot be recovered.

    Meridian Voicemail password

    Procedure to reset Norstar Mail password:
    Enter Feature 985 on the phone, then set XXXX (something will appear).
    At this point, hit 9 on the phone, and enter the password 73738767793 – this spells resetsmpswd.
    RESET PSWD? is displayed. Respond with YESThe password is now reset to the default: 0000.
    Logging in:
    Press Feature 983. “LOG” appears on the screen.
    Enter the default password for the system.The default password is as follows:

    • If your system uses 2 digit extensions: 120000
    • If your system uses 3 digit extensions: 1020000
    • If your system uses 4 digit extensions: 10020000

    📞 Nortel Networks Support
    1-888-383-6286

    Nortel Support

    Nortel Support

    🚀 Ready to Learn Your Upgrade Options?

    We offer Modern Line Phone Systems and the Norstar Voice Cloud PBX System — designed to modernize your communications while keeping features your team relies on.

     

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    This post is related to:

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    The Meridian Phone System was a popular brand of Nortel Networks from the late 80s, to the early 200s, and has lasted over 20 years but is reaching the end of its usable life.  The Voicemail was one of the most advanced voicemails of its day, often costing thousands of dollars.

     

     

     

    Nortel Support  | Nortel Networks

    Change Greetings on Nortel Phone
    4Jul, 2025
    how to change greeting on Nortel phone system




    If you have a Nortel Phone System and wonder, “How do I change my Nortel Greetings” This process should help you accomplish this.

    Nortel Greetings

    Nortel Voicemail Greetings User Guide

    To have a detailed copy of the Greetings User Guide

    Nortel User Guide - Voicemail
    Download User Guide

    User Requested: “How do I change Nortel Greeting / Attendant on my call pilot”

    If you’re wondering how to unlock Nortel Networks Auto Attendant, here is the step-by-step process.

    If your office is equipped with an aging Nortel Networks Phone System, you may encounter issues such as the “Contact Admin” notification appearing on your Nortel T7316e.

    1. Press  9 8 3
    2. Enter System Admin Password  (see below) 
    • See reference below for (2 vs 3 vs 4 digits)
    1. Press AA
    2. Press GRTG
    3. Press GRTG
    4. Enter Greeting Number (from 1 to 40) – typically “1”
    5. Press OK
    6. Press REC
    7. Record your greeting at the tone
    8. Press Ok to end your recording
    9. Press
      1. PLAY to listen to the greeting
      2. Ok to accept the greeting
      3. RETRY to re-record the greeting
    10. Repeat steps 5-9 to record another greeting
    11. Press  to end.

    Record a Company Greeting from an External Phone (Remotely)

    1. Access the Administrator Mailbox by pressing ** while the greeting plays.
    2. Enter the Administrator Mailbox number and password (see # 2 above).
    3. Press 9 9
    4. Press 2 (change a company greeting)
    5. Enter the number to the greeting you wish to change (1-40)
    6. Record your greeting after the tone
    7. Press # to end your recording
    8. Press
      1. 1 to play your recording
      2. # to accept your recording
      3. 2 to re-record your greeting

    🔑 Login Password

    The most crucial step in unlocking your mailbox involves determining the correct password based on your extension length:

    • 2-digit extensions: Default password is 120000
    • 3-digit extensions: Default password is 1020000
    • 4-digit extensions: Default password is 10020000

    📞 Nortel Networks Support
    1-888-383-6286

    Nortel Support

    Nortel Support

    🚀 Ready to Learn Your Upgrade Options?

    We offer Modern Line Phone Systems and the Norstar Voice Cloud PBX System — designed to modernize your communications while keeping features your team relies on.

    Other Popular Articles:

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    This tech article is related to:

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    Nortel Norstar