Nortel Voicemail

17Jun, 2025

How to Change Nortel Auto Attendant Greeting on Call Pilot

Nortel Networks Auto Attendant

User Requested: “How do I change Nortel Auto Attendant on my call pilot”

If you’re wondering how to unlock Nortel Networks Auto Attendant, here is the step-by-step process.

If your office is equipped with an aging Nortel Networks Phone System, you may encounter issues such as the “Contact Admin” notification appearing on your Nortel T7316e.

How to reset Nortel Voicemail contact admin

“Remember, your extension length matters for password”

As experts in Nortel Networks Phone System Repair and support, we’ve been assisting businesses since Avaya ended official support in 2010.

🔑 How to login – Step by Step

The most crucial step in unlocking your mailbox involves determining the correct password based on your extension length:

2-digit extensions: Default password is 120000
3-digit extensions: Default password is 1020000
4-digit extensions: Default password is 10020000

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1-888-383-6286

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To change the main auto attendant greeting on a Nortel Call Pilot system, you’ll need to access the system administration features. First, log in as the system administrator (usually feature code 983) and then navigate to the Auto Attendant (AA) settings, specifically the greeting section. From there, you can record a new greeting.

Here’s a more detailed breakdown:

1. Log in as System Administrator:
- Dial Feature 983.
- Enter the System Administrator mailbox number (e.g., see instructions above).
- Enter the administrator password.
- Press # or OK to confirm.
2. Access Auto Attendant Settings:
- Press the AA soft key (or navigate to the Auto Attendant menu).
3. Manage Greetings:
- Press the GRTG (Greeting) soft key.
- Select the specific greeting number you want to change (usually 1 for the main greeting).
- You will be prompted to play or record a new greeting.
4. Record the New Greeting:
- Press REC to start recording.
- Speak clearly into the phone.
- Press # to end the recording.
- Listen to the recording and confirm it’s correct.
- If satisfied, press OK to save the new greeting.
5. Assign Lines to the Auto Attendant (if needed):
- If you need to ensure lines always go to the auto attendant, go to the LINES section within the AA settings.
- Select the line you want to modify.
- Change the “Ans” (Answer) setting to AA.
- You can also adjust the number of rings before the auto attendant answers.

#nortel #norstar #callpilot #officephone #officemanager

#officephone #help #howto

How to guide to Nortel or Get help from Nortel Works

Nortel Norstar Inactive Feature Voicemail

2Sep, 2024

Feature Inactive when access voicemail

A User has reported when they go to access their Voicemail they are getting “Feature Inactive“, what causes feature Inactive

Screen says on Nortel Voicemail Feature Inactive

Diagnoses Feature Inactive

Hit Feature Key and type in 983 on the key paid

If the same message appears “Feature Inactive” you have an issue with your Voicemail system itself

Nortel Phone System Voicemail

The Nortel Voicemail was incredibly feature rich for its time being developed in the 1990s but as it ages it can experience faults and failures like “Voicemail says feature inactive”. This issue can be caused by a number of components on the voicemail system. If your issue is more about using the voicemail you can get Nortel Users guides and access your voicemail controls.

Screen says on Nortel Voicemail Inactive Feature

Diagnostic Inactive Feature

Hit Feature Key and type in 983 on the feature key

If the same message appears as “inactive feature” you have an issue with your Voicemail system itself

You will need Nortel Customer Service to connect you with Nortel Support.

1-888-383-6286

Get help for Feature Inactive and other Norstar Support

Nortel Networks Voicemail Access

If the feature Unavailable is not showing, this is how you can access your Nortel Voicemail
To begin, press the CHECK VOICEMAIL key or press FEATURE 981, then enter your password

Access Nortel Voicemail

Nortel Phone System

The Nortel Phone System was a popular and costly system that was popular with small to medium-sized businesses looking for a state-of-the-art line phone system. This system was known to be a user-friendly and feature-rich office phone system. The Nortel Voicemail Inactive Feature is a known issue and Nortel Support should be able to help you resolve it. Some support can be provided by Nortel Customer Sevice. You need qualified Nortel Norstar technicians who can diagnose and treat the issue occurring with the Nortel Voicemail.

This post is related to:

Nortel Feature Unavailable

Nortel Norstar Feature Unavailable

Nortel Voicemail not working

#nortel #officephone #unitedstates

Nortel Inactive Feature

2Sep, 2024

Feature Unavailable

A User has reported when they go to access their Voicemail they are getting “Feature Unavailable“, what causes feature Unavailable

Screen says on Nortel Voicemail Feature Unavailable

Diagnostic Feature Unavailable

Hit Feature Key and type in 983 on the key paid

If the same message appears “Feature Unavailable” you have an issue with your Voicemail system itself

You will need Nortel Customer Service to connect you with Nortel Support.

1-888-383-6286

Nortel Support

Feature Unavailable

Nortel Phone System Voicemail

The Nortel Voicemail was stated of the art at the time it was developed in the 1990s and had features that only large organizations had up until that time. The Nortel Norstar Voicemail not working can occur due to faults and failures often as a result of age or electric shock.

Depending on the model there may be onboard diagnostic tools that the Nortel Suppor team can access to define the issue you are experiencing. Contact Nortel Norstar Support to get help with your Norstar Voicemail not working and displaying Feature Unavailable.

Nortel Phone System

The Nortel Phone System was a popular and costly system that was popular with small to medium sizes businesses looking for a state-of-the-art line phone system. This system was known to be a user-friendly and feature-rich office phone system. The Nortel Voicemail feature Unavailable is a known issue and Nortel Support should be able to help you resolve it. Some support can be provided by Nortel Customer Sevice. You need qualified Nortel Norstar technicians who can diagnose and treat the issue occurring with the Nortel Voicemail.

Nortel Networks Voicemail Access

If the feature Unavailable is not showing, this is how you can access your Nortel Voicemail
To begin, press the CHECK VOICEMAIL key or press FEATURE 981, then enter your password

Access Nortel Voicemail

This post is related to:

Nortel Feature Unavailable

Nortel Norstar Feature Unavailable

Nortel Voicemail not working

#nortel #norstar #nortelphonesystem #unitedstates

1Sep, 2024

Nortel Voicemail Not working

‘We have a Nortel T7316 and are having trouble retrieving voicemails. You may get an error saying Inactive Feature or Invalid Feature depending on your version of voicemail systems.

Get Onsite Support

1-888-383-6286

For

Nortel Customer Care

One of the most powerful Voicemail Systems created in the 90s and early 2000s was the Nortel Voicemail which was way ahead of its time. The different systems were built with early SD chips, and Hard drives. Lots of norstars still out there but they are getting put out to pasture fast. When your Nortel Voicemail is not working. This might be the sign of a failing hard drive since settings look fine. It is possible a reboot will fix the issue but when rebooting it.

Nortel Voicemail not working

Inactive Feature – Nortel Voicemail not working

Feature Unavailable – Nortel Voicemail is not working

Nortel Voicemail is not working need a user Password?

Did you recently experience a crash on the phone system? Have you tried power-cycling all of the Nortel gear, after-hours? We have a Nortel T7316 and are having trouble retrieving voicemails.

The Invalid Feature or Feature Inactive often needs a Nortel Technician you can obtain Nortel Customer Care at 1-888-383-6286 from Nortel Works.

The Third option is The Nortel voicemail (sometimes called Startalk) will lock the user’s voicemail box after a few unsuccessful attempts to log in with the wrong.

How to Unlock a mailbox/change password on a Nortel Networks office phone system
Instructions to reset the Password of a Mailbox
Press Feature 983
Enter LOG Code:__________ , press OK
Press Mbox, press Chng, enter mailbox number
See Password: press Reset to reset password to the system default: 0000
Press Rls
Use 0000 password to check your messages and immediately change the password to a complex password. DO NOT leave it at 0000

Log Code:
If you are 2 Digit Extension your log code will be one of the following: 121234 OR 121111 OR 120000

If you are 3 Digit Extension your log code will be one of the following: 1021234 OR 1021111 OR 1020000

If you are 4 Digit Extension your log code will be one of the following: 10021234 OR 10021111 OR 10020000

The Nortel Phone System was a Multi-Line or Line Phone System in most applications which made it extremely user friendly however Nortel sold its components to Avaya in 2009. Today Nortel Works still provides Nortel Norstar Support for The Nortel Phone System.

1-888-383-6286

For

Nortel Customer Care

How to retrieve voicemails from your personal voicemail box

Check the Voicemail key or the Feature button, then 981

Followed by your PIN Number

All Norstar telephones provide voicemail voice prompts

Once you are in your Voicemail you can listen to messages, change your greeting, change your password, etc

How to Access Voicemail Programming & Auto Attendant Areas

With Feature 983.

The password consists of two parts: the system co-ordinators mailbox number (which depends on the DN length) and the personal password. Use the following table to determine your default password:

To enter administration programming:

Feature 983 then enter the log code (System Manager mailbox # followed by its password) & OK

The System Manager mailbox can be 12, 102 or 1002 depending on how many digits your ext # is.

The default password for System Manager is 0000, it may have been changed to 1234, 1111, or other.

Example: if you are X221 then you are a 3-digit system, so use: 1020000 (where 0000 is the password)

Log Code Defaults:

DN length	Default password
2	120000
3	1020000
4	10020000

Change the greeting in AA

Press Feature 983
Enter LOG Code: _____, press OK
Press AA
Press Grtg, press Grtg again
Enter the Greeting Number 1
Press OK
Press Rec… record greeting, press OK when done
Press OK to accept the recording: press Rls when done

Change the greeting to play through parts of the day

Press Feature 983
Enter LOG Code: _____, press OK
Press AA
Press Table, press 1, press OK
Press Change to 1 (Greeting 1)
Do this for Morning, Afternoon, Evening, and Non-Business(if using)

This Nortel Help Desk article is related to How to Access Nortel Voicemail. You may find these other articles informative:

Feature Unavailable

Feature Inactive

Nortel Voicemail Not working

1Jan, 2024

How to reset my password on Nortel Networks phone

When you have had your Nortel Phone for a very long time it is not uncommon to change personnel or to forget a password all together in this step-by-step guide we are going to help you resolve this issue.

USER: How do I reset my Nortel Phone Password on my Nortel Networks Phone?

Where is the Feature Key on my Nortel Phone — Press the Nortel Feature Key

Instructions to reset the Password of a Mailbox

Press Feature 983
Enter LOG Code:__________ , press OK [ see login code below ]
Press Mbox, press Chng, enter the mailbox number
See Password: press Reset to reset password to the system default: 0000
Press Rls
Use 0000 password to check your messages and immediately change the password to a complex password. DO NOT leave it at 0000

What is the LOGIN Code for Nortel Phone

Log Code:

This is based on Extension numbers for your Desk phone for example if your extension is 221 then you will use the three digital login code.

These Login Codes are Based on your Extension Lengths

If you are 2 Digit Extension your log code will be one of the following: 121234 OR 121111 OR 120000

If you are 3 Digit Extension your log code will be one of the following: 1021234 OR 1021111 OR 1020000

If you are 4 Digit Extension your log code will be one of the following: 10021234 OR 10021111 OR 10020000

Support Nortel

Get Nortel Phone System Support

Onsite Nortel Support

Nortel Network phones help

Nortel Network produced some of the most feature-packed phone systems for small to medium size organizations. This rocksolid business phone system was built to last but it is a complex piece of office equipment therefore there will be issues where you need Norstar Support. The Nortel Networks Phone Help is provided by Nortel Works and Atlantic Business Systems the Nortel Phone System Repair Service provider.

How to Change Nortel Auto Attendant Greeting on Call Pilot