Nortel Voicemail Reset
- I have forgotten my mailbox password:
- If when trying to log into Norstar Mail (with Feature 983), you get an ‘invalid password’ error because the correct password is forgotten or lost, it is possible to reset the password to the system default (0000).Each mailbox is assigned a maximum number of incorrect login attempts. When this number is exceeded the account is ‘locked-out’ and may only be accessed again after the System Coordinator has reset the password. This will be your task to reset the password.
A forgotten password cannot be recovered.

- Procedure to reset Norstar Mail password:
- Enter Feature 985 on the phone
- The screen will display Log:. Enter your Administrator password
- At this point, hit 9 on the phone, and enter the password 73738767793 – this spells resetsmpswd.
RESET PSWD?is displayed. Respond with YESThe password is now reset to the default: 0000. - Logging in:
- Press Feature 983. “LOG” appears on the screen.
Enter the default password for the system.The default password is as follows:- If your system uses 2 digit extensions: 120000
- If your system uses 3 digit extensions: 1020000
- If your system uses 4 digit extensions: 10020000
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Press the softkey under MBOX (Mailbox).
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Press the softkey under CHNG (Change).
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Enter the Mailbox Number you want to reset.
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The screen will show Reset Password?. Press the softkey under YES.
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The password is now reset to the system default (usually 0000 or 1234). The user will be prompted to choose a new one the next time they log in.
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This post is related to:
Meridian Voicemail Password Reset
Norstar Voicemail Password Reset
Nortel Norstar Password Reset
The Meridian Phone System was a popular brand of Nortel Networks from the late 80s, to the early 200s, and has lasted over 20 years but is reaching the end of its usable life. The Voicemail was one of the most advanced voicemails of its day, often costing thousands of dollars.
Nortel Support | Nortel Networks


Instructions to reset the Password of a Mailbox

