Nortel Voicemail
    1Sep, 2024
    How do I access my Nortel Voicemail

    When accessing your Nortel Voicemail, it’s crucial to understand that there are three key sections you may need to navigate. Entering the wrong section without the proper knowledge can lead to functionality issues, so it’s essential to ensure you’re in the correct area before making any changes. Proper access is vital for maintaining the integrity of your voicemail system.

    Nortel Norstar Voicemail

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    How to retrieve voicemails from your personal voicemail box

    Check the Voicemail key or the Feature button, then 981

    Followed by your PIN Number

    All Norstar telephones provide voicemail voice prompts

    Once you are in your Voicemail you can listen to messages, change your greeting, change your password, etc

     

    How to Access Voicemail Programming & Auto Attendant Areas

    With Feature 983.

    The password consists of two parts: the system co-ordinators mailbox number (which depends on the DN length) and the personal password. Use the following table to determine your default password:

    To enter administration programming:

    Feature 983 then enter the log code (System Manager mailbox # followed by its password) & OK

    The System Manager mailbox can be 12, 102 or 1002 depending on how many digits your ext # is.

    The default password for System Manager is 0000, it may have been changed to 1234, 1111, or other.

    Example: if you are X221 then you are a 3-digit system, so use: 1020000 (where 0000 is the password)

    Log Code Defaults:

    DN length Default password
    2 120000
    3 1020000
    4 10020000

     

    Change the greeting in AA

    1. Press Feature 983 
    2. Enter LOG Code: _____, press OK 
    3. Press AA 
    4. Press Grtg, press Grtg again
    5. Enter the Greeting Number 1
    6. Press OK 
    7. Press Rec… record greeting, press OK when done
    8. Press OK to accept the recording: press Rls when done

     

    Change the greeting to play through parts of the day

    1. Press Feature 983 
    2. Enter LOG Code: _____, press OK 
    3. Press AA 
    4. Press Table, press 1,  press OK
    5. Press Change to 1 (Greeting 1)
    6. Do this for Morning, Afternoon, Evening, and Non-Business(if using)

     

    This Nortel Help Desk article is related to How to Access Nortel Voicemail.  You may find these other articles informative:

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    Feature Inactive 

    Nortel Voicemail Not working 

    How to Reset Nortel Voicemail
    1Jan, 2024
    How to reset my password on Nortel Networks phone

    When you have had your Nortel Phone for a very long time it is not uncommon to change personnel or to forget a password all together in this step-by-step guide we are going to help you resolve this issue.

    USER: How do I reset my Nortel Phone Password on my Nortel Networks Phone?

    Where is the Feature Key on my Nortel Phone
    Press the Nortel Feature Key

    Instructions to reset the Password of a Mailbox

    1. Press Feature 983
    2. Enter LOG Code:__________ , press OK   [ see login code below ]
    3. Press Mbox, press Chng, enter the mailbox number
    4. See Password: press Reset to reset password to the system default: 0000
    5. Press Rls
    6. Use 0000 password to check your messages and immediately change the password to a complex password. DO NOT leave it at 0000

     

    What is the LOGIN Code for Nortel Phone

    Log Code:

    This is based on Extension numbers for your Desk phone for example if your extension is 221 then you will use the three digital login code.

    These Login Codes are Based on your Extension Lengths

    If you are 2 Digit Extension your log code will be one of the following: 121234 OR 121111 OR 120000

    If you are 3 Digit Extension your log code will be one of the following: 1021234 OR 1021111 OR 1020000

    If you are 4 Digit Extension your log code will be one of the following: 10021234 OR 10021111 OR 10020000

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    Nortel Network produced some of the most feature-packed phone systems for small to medium size organizations.  This rocksolid business phone system was built to last but it is a complex piece of office equipment therefore there will be issues where you need Norstar Support.  The Nortel Networks Phone Help is provided by Nortel Works and Atlantic Business Systems the Nortel Phone System Repair Service provider.