Change Greetings on Nortel Phone
    4Jul, 2025
    how to change greeting on Nortel phone system




    If you have a Nortel Phone System and wonder, “How do I change my Nortel Greetings” This process should help you accomplish this.

    Nortel Greetings

    Nortel Voicemail Greetings User Guide

    To have a detailed copy of the Greetings User Guide

    Nortel User Guide - Voicemail
    Download User Guide

    User Requested: “How do I change Nortel Greeting / Attendant on my call pilot”

    If you’re wondering how to unlock Nortel Networks Auto Attendant, here is the step-by-step process.

    If your office is equipped with an aging Nortel Networks Phone System, you may encounter issues such as the “Contact Admin” notification appearing on your Nortel T7316e.

    1. Press  9 8 3
    2. Enter System Admin Password  (see below) 
    • See reference below for (2 vs 3 vs 4 digits)
    1. Press AA
    2. Press GRTG
    3. Press GRTG
    4. Enter Greeting Number (from 1 to 40) – typically “1”
    5. Press OK
    6. Press REC
    7. Record your greeting at the tone
    8. Press Ok to end your recording
    9. Press
      1. PLAY to listen to the greeting
      2. Ok to accept the greeting
      3. RETRY to re-record the greeting
    10. Repeat steps 5-9 to record another greeting
    11. Press  to end.

    Record a Company Greeting from an External Phone (Remotely)

    1. Access the Administrator Mailbox by pressing ** while the greeting plays.
    2. Enter the Administrator Mailbox number and password (see # 2 above).
    3. Press 9 9
    4. Press 2 (change a company greeting)
    5. Enter the number to the greeting you wish to change (1-40)
    6. Record your greeting after the tone
    7. Press # to end your recording
    8. Press
      1. 1 to play your recording
      2. # to accept your recording
      3. 2 to re-record your greeting

    🔑 Login Password

    The most crucial step in unlocking your mailbox involves determining the correct password based on your extension length:

    • 2-digit extensions: Default password is 120000
    • 3-digit extensions: Default password is 1020000
    • 4-digit extensions: Default password is 10020000

    📞 Nortel Networks Support
    1-888-383-6286

    Nortel Support

    Nortel Support

    🚀 Ready to Learn Your Upgrade Options?

    We offer Modern Line Phone Systems and the Norstar Voice Cloud PBX System — designed to modernize your communications while keeping features your team relies on.

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    This tech article is related to:

    How to record a company greeting on Norstar CallPilot
    How to change Greetings on Nortel Phone
    How to Change Announcement on Nortel Phone

     

    Nortel Norstar

     

     

    Norstar Button programming
    7Mar, 2024
    Program Buttons on Norstar T7316e

    If you’re wondering how to program a Norstar T7316e button on your phone such as programming a speed dial button on a Nortel Phone.

    Norstar Support

    Onsite Support

    Meridian| Norstar Support | Nortel

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    To Program Buttons On Your Phone:

    For External Numbers:

    1. Press the Feature button, then *1
    2. Push the button you want to program, display will read Program and OK
    3. Enter the telephone number, then press the OK softkey

    For Internal Numbers (Extensions):

    1. Press the Feature button, then *21
    2. Push the button you want to program, display will read Intercom #:__
    3. Enter the extension number

    For Feature Codes:

    1. Press the Feature button, then *3
    2. Push the button you want to program
    3. Press the Feature button then enter the Feature Code

    To Change the Contrast of the Display:

    1. Dial the Feature button, then *7
    2. Press the number keys 1 – 9 to your desired brightness level
    3. Press the OK softkey

    To Change your Ring Type:

    1. Press the Feature button, then *6
    2. Press the number keys 1 – 4 to hear the different ring types
    3. Press the OK softkey when you hear your desired ring

    To Change the Ring Volume:

    1. Press the Feature button, then *80
    2. Press the volume key up ▲ or down ▼
    3. Press the Rls key to exit and save the volume level

    To Program Personal Speed Dial Numbers: (Numbers 71 – 94 only)

    1. Press the Feature button, then *4
    2. Enter the 2 digit code (71 – 94) that you want to assign to that phone number
    3. Enter the telephone number, then press the OK softkey, display will show: Entry xx stored

     

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    Program Norstar Buttons

    This article related to:

    How to Program Speed Dial Buttons on Norstar Phone

    How to Program speed dial buttons on Norstar T7316e