2Sep, 2024

Feature Unavailable

A User has reported when they go to access their Voicemail they are getting “Feature Unavailable“, what causes feature Unavailable

Screen says on Nortel Voicemail Feature Unavailable

Diagnostic Feature Unavailable

Hit Feature Key and type in 983 on the key paid

If the same message appears “Feature Unavailable” you have an issue with your Voicemail system itself

You will need Nortel Customer Service to connect you with Nortel Support.

Feature Unavailable

Nortel Phone System Voicemail

Nortel Voicemail

The Nortel Voicemail was stated of the art at the time it was developed in the 1990s and had features that only large organizations had up until that time. The Nortel Norstar Voicemail not working can occur due to faults and failures often as a result of age or electric shock.

Depending on the model there may be onboard diagnostic tools that the Nortel Suppor team can access to define the issue you are experiencing. Contact Nortel Norstar Support to get help with your Norstar Voicemail not working and displaying Feature Unavailable.

Nortel Phone System

The Nortel Phone System was a popular and costly system that was popular with small to medium sizes businesses looking for a state-of-the-art line phone system. This system was known to be a user-friendly and feature-rich office phone system. The Nortel Voicemail feature Unavailable is a known issue and Nortel Support should be able to help you resolve it. Some support can be provided by Nortel Customer Sevice. You need qualified Nortel Norstar technicians who can diagnose and treat the issue occurring with the Nortel Voicemail.

Nortel Networks Voicemail Access

If the feature Unavailable is not showing, this is how you can access your Nortel Voicemail
To begin, press the CHECK VOICEMAIL key or press FEATURE 981, then enter your password

Access Nortel Voicemail

This post is related to:

Nortel Feature Unavailable

Nortel Norstar Feature Unavailable

Nortel Voicemail not working

#nortel #norstar #nortelphonesystem #unitedstates

1Sep, 2024

Nortel Voicemail Not working

‘We have a Nortel T7316 and are having trouble retrieving voicemails. You may get an error saying Inactive Feature or Invalid Feature depending on your version of voicemail systems.

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Nortel Customer Care

One of the most powerful Voicemail Systems created in the 90s and early 2000s was the Nortel Voicemail which was way ahead of its time. The different systems were built with early SD chips, and Hard drives. Lots of norstars still out there but they are getting put out to pasture fast. When your Nortel Voicemail is not working. This might be the sign of a failing hard drive since settings look fine. It is possible a reboot will fix the issue but when rebooting it.

Nortel Voicemail not working

Inactive Feature – Nortel Voicemail not working

Feature Unavailable – Nortel Voicemail is not working

Nortel Voicemail is not working need a user Password?

Did you recently experience a crash on the phone system? Have you tried power-cycling all of the Nortel gear, after-hours? We have a Nortel T7316 and are having trouble retrieving voicemails.

The Invalid Feature or Feature Inactive often needs a Nortel Technician you can obtain Nortel Customer Care at 1-888-383-6286 from Nortel Works.

The Third option is The Nortel voicemail (sometimes called Startalk) will lock the user’s voicemail box after a few unsuccessful attempts to log in with the wrong.

How to Unlock a mailbox/change password on a Nortel Networks office phone system
Instructions to reset the Password of a Mailbox
Press Feature 983
Enter LOG Code:__________ , press OK
Press Mbox, press Chng, enter mailbox number
See Password: press Reset to reset password to the system default: 0000
Press Rls
Use 0000 password to check your messages and immediately change the password to a complex password. DO NOT leave it at 0000

Log Code:
If you are 2 Digit Extension your log code will be one of the following: 121234 OR 121111 OR 120000

If you are 3 Digit Extension your log code will be one of the following: 1021234 OR 1021111 OR 1020000

If you are 4 Digit Extension your log code will be one of the following: 10021234 OR 10021111 OR 10020000

The Nortel Phone System was a Multi-Line or Line Phone System in most applications which made it extremely user friendly however Nortel sold its components to Avaya in 2009. Today Nortel Works still provides Nortel Norstar Support for The Nortel Phone System.

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Nortel Customer Care

How to retrieve voicemails from your personal voicemail box

Check the Voicemail key or the Feature button, then 981

Followed by your PIN Number

All Norstar telephones provide voicemail voice prompts

Once you are in your Voicemail you can listen to messages, change your greeting, change your password, etc

How to Access Voicemail Programming & Auto Attendant Areas

With Feature 983.

The password consists of two parts: the system co-ordinators mailbox number (which depends on the DN length) and the personal password. Use the following table to determine your default password:

To enter administration programming:

Feature 983 then enter the log code (System Manager mailbox # followed by its password) & OK

The System Manager mailbox can be 12, 102 or 1002 depending on how many digits your ext # is.

The default password for System Manager is 0000, it may have been changed to 1234, 1111, or other.

Example: if you are X221 then you are a 3-digit system, so use: 1020000 (where 0000 is the password)

Log Code Defaults:

The following are possible administrative passwords based on your extension length.

2 digit, 3 digit, and 4 digit

DN length	Default password
2	120000
3	1020000
4	10020000

Change the greeting in AA

Press Feature 983
Enter LOG Code: _____, press OK
Press AA
Press Grtg, press Grtg again
Enter the Greeting Number 1
Press OK
Press Rec… record greeting, press OK when done
Press OK to accept the recording: press Rls when done

Change the greeting to play through parts of the day

Press Feature 983
Enter LOG Code: _____, press OK
Press AA
Press Table, press 1, press OK
Press Change to 1 (Greeting 1)
Do this for Morning, Afternoon, Evening, and Non-Business(if using)

This Nortel Help Desk article is related to How to Access Nortel Voicemail. You may find these other articles informative:

Feature Unavailable

Feature Inactive

Nortel Voicemail Not working

11Aug, 2024

feature codes for Nortel phones

This is the information for the Nortel Norstar Feature codes for the Nortel Phone System.

Feature Codes for Nortel Phones

Nortel Feature Codes

The Nortel Norstar was a widely popular telephone system from the late 1980s through the early 2000s, well-known for its ease of use and feature-rich functions. For businesses that have been using the Norstar Nortel Phone system, understanding and utilizing the feature codes is essential to maximizing the system’s capabilities. Below, we offer you the primary Norstar feature codes listed for easy access, along with instructions on how to cancel those codes. These codes provide a quick and efficient way to set up and manage your Nortel phone system.

Dispatched Nortel Technicians

Nortel Programming Feature Codes

Understanding the various feature codes can simplify the programming and customization of your Nortel phone system. Here are some of the most commonly used Nortel programming feature codes:

Feature *0 – Button Inquiry: Use this code for identifying buttons that aren’t marked on your phone.
Feature *1 – Programming Outside Autodial: Program an external number onto a memory button.
Feature *2 – Programming Inside Autodial: Program an internal extension onto a memory button.
Feature *3 – Programming a Feature: Assign a specific feature to a memory button.
Feature *4 – Programming Personal Speed Dial: Set up your speed dial numbers for quick access.
Feature 501 – English Language: Set the phone’s display language to English.
Feature 502 – Alternate Language: Switch the phone’s display language to an alternative language.
Feature 6 – Ring Type: Change the ringtone to distinguish your phone’s ring from others.
Feature 7 – Contrast Adjustment: Adjust the contrast of the LCD display for better visibility.

To Log Into System Administration:

1. Enter FEATURE 983
2. The display will show “LOG”, enter your login password

If your extensions are 2 digits long enter “120000”

If your extensions are 3 digits long enter “1020000”

If your extensions are 4 digits long enter “10020000”

3. Press the softkey under “OK”

Common Nortel Feature Codes

In addition to the programming codes, there are several common feature codes that are frequently used during daily operations:

Feature 0 – Speed Dial: Quickly dial a stored number.
Feature 1 – Send Message: Leave a message for another user (cancel by pressing Feature #1).
Feature 3 – Conference: Set up a conference call with multiple participants.
Feature 4 – Call Forward: Forward incoming calls to another extension (cancel by pressing Feature #4).
Feature 5 – Last Number Redial: Redial is the last number called.
Feature 70 – Transfer: Transfer a call to another extension.
Feature 71 – Link: Use during conference calls or to link calls together.
Feature 75 – Call Pickup: Answer a call that is ringing at another extension.
Feature 85 – Do Not Disturb: Activate or deactivate the do not disturb mode (cancel by pressing Feature #85).

Voicemail Feature Codes

Managing voicemail effectively is crucial in any business setting. Nortel systems provide feature codes that make voicemail management straightforward:

Feature 980 – Leave a Message: Leave a message in another mailbox.
Feature 981 – Open Your Mailbox: Access your mailbox to listen to messages (default password is 0000).
Feature 983 – System Administration: Log into the system administration menu for advanced configurations.
Feature 984 – Forward Calls to Voicemail: Direct incoming calls straight to voicemail.
Feature 986 – Transfer to Mailbox: Transfer a call directly to another user’s voicemail.
Feature 987 – Interrupt Call: Interrupt a caller who is leaving a message in your mailbox.
Feature 988 – Company Directory: Access the company directory to find extensions.

Optimizing Your Nortel Phone System

To get the most out of your Nortel phone system, consider these best practices:

Regular Updates: Regularly update your system firmware to ensure the latest features and security patches are in place.
Staff Training: Train your staff on the most commonly used feature codes to boost productivity.
Customized Voicemail: Customize your voicemail greetings and prompts to maintain a professional image.
Call Forwarding: Utilize call forwarding and ring groups to ensure calls are always answered.
Maintenance Schedule: Implement a regular maintenance schedule to keep your system running smoothly.

Need Expert Nortel Support?

If you require assistance with your Nortel phone system or need help implementing advanced features, our expert support team is here to help.

Nortel Repair

If you need Nortel Norstar Repair, then You can get Nortel phone system repair near me, from groups like Atlantic Business Systems reached at 888-430-4041

Norstar / Nortel Feature Codes

Mastering these feature codes will not only enhance your understanding of the Nortel Norstar system but will also ensure that your business communications are efficient and effective. By regularly using and familiarizing yourself with these codes, your team can make the most out of your Nortel phone system’s capabilities.

Nortel Norstar

#unitedstates #nortel

2Jul, 2024

Forwarding Nortel Phone Calls on Nortel T7316e Phone

Here is the Nortel instructions on hold to forward calls to another number from your Nortel Phone. Use these steps to forward calls when you are out.

Forward Nortel Phone to another number

Forwarding calls on your Nortel T7316e phone is a convenient feature that allows you to redirect your incoming calls to another extension within your phone system. This guide will walk you through the steps to set up and cancel call forwarding using the feature codes on your Nortel T7316e phone. We’ll also cover how to identify if your phone has the necessary Feature button programmed.

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FORWARD NORTEL

This is to forward a Nortel Phone to Another Number

If you need to forward to an extension click here

Forward Nortel T73316e Phone

If you’re trying to forward your Nortel Phone to an outside telephone number the steps you should follow are available for most carriers.

On your Nortel T7316e Phone
*72 to activate call forwarding, when you hear two short tones. At the tone, dial first Star followed by 72 followed by the outside telephone number where you want your calls forwarded to; when the call is answered, the feature has been activated. …
*73 to deactivate call forwarding.

The Nortel T7316e Phone is most often a Line Telephone System
Therefore you have to forward the Phone Lines unless you wish to forward your T71316 Phone to another extension then you follow these instructions. Here

These dial codes have been used for decades by the carrier to control the path of Traditional Line Phone Systems!

Did you know

Line Phone Systems are Still Available

Learn about the official upgrades and Onsite Hybrids that use the same telephone wire as each phone

Of Nortel Phone Systems

1-888-430-4041

About Nortel T7316e Phone and System

Nortel was an amazing phone system made from the 80s, through the early 2000s, and sold mostly in the United States to small to medium size businesses like yours. These phone systems were designed to be user-friendly but highly rich in features. These systems had features that only large enterprise systems had at the time until these phone systems rolled out. These office phone systems were first marked as Meridian Phone, then Norstar Phone, and Finally the Nortel Phone.

Nortel Support

Get Nortel Support from Nortel Help Desk Click here

Phone System Technicians

Nortel Support | Nortel Repair

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Norstar – Meridian – Nortel – Nortel Networks

T7316e Phone how to forward

2Jul, 2024

How to Forward Calls on Nortel T7316e Phone | Nortel Phone System Repair

Forward calls on Nortel T7316e with these simple steps. Here at the steps to forward your Nortel Phone using the Nortel Feature codes available on Nortel.

How to Forward Calls on Nortel T7316e Phone

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Step 1: Identify the Feature Button

First, determine if your Nortel T7316e phone has a Feature button programmed. If your keys are not labeled, you can inspect the keys by following these steps:

Press the Feature button.
Press the star button (*).
Press the number zero (0).
Press each key on your phone one by one. The phone will tell you what each key is after you depress it.

Important Note

FORWARDING NORTEL PHONE TO AN OUTSIDE Phone Number

Please note that the call-forwarding feature discussed here only forwards calls to another extension within your system. If you need to forward a phone line to an external phone number, click here.

Step 2: Forwarding Calls Using Feature Codes

To forward calls to another extension using the feature codes, follow these steps:

Ensure the handset is still in the cradle.
Press FEATURE followed by the number 4.
Enter the extension number to which you want your calls forwarded.
Once activated, your display will show “FORWARD>” followed by the extension number or the name associated with it.

Congratulations! You have successfully forwarded your calls to another extension.

Step 3: Canceling Call Forward

If you need to cancel call forwarding, follow these steps:

Ensure the handset is still in the cradle.
Press FEATURE followed by # 4.

This will cancel the call forwarding, and your phone will resume receiving calls directly.

For a more detailed explanation

Try Nortel Customer Care

1-888-383-6286

Forwarding Nortel Phone

This does not apply to forwarding Nortel Phones to another number. Forwarding calls on your Nortel T7316e phone is pretty easy once you know what to do. Just follow these steps, and you’ll be managing your calls like a pro. If you hit any snags, don’t hesitate to reach out to your phone system administrator or support team for more help.

Nortel Help Desk is , a TriTella llc company that provides telecommunication services and maintains Norstar phones. Offering Nortel repair, you can contact them at 1-877-690-7705 for any assistance or maintenance needs.

Replacement Nortel Phones

Norstar [] Meridian [] Nortel [] Nortel Networks

Nortel Trouble Shooting and Help Desk

7Mar, 2024

Program Buttons on Norstar T7316e

If you’re wondering how to program a Norstar T7316e button on your phone such as programming a speed dial button on a Nortel Phone.

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Meridian| Norstar Support | Nortel

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To Program Buttons On Your Phone:

For External Numbers:

Press the Feature button, then *1
Push the button you want to program, display will read Program and OK
Enter the telephone number, then press the OK softkey

For Internal Numbers (Extensions):

Press the Feature button, then *21
Push the button you want to program, display will read Intercom #:__
Enter the extension number

For Feature Codes:

Press the Feature button, then *3
Push the button you want to program
Press the Feature button then enter the Feature Code

To Change the Contrast of the Display:

Dial the Feature button, then *7
Press the number keys 1 – 9 to your desired brightness level
Press the OK softkey

To Change your Ring Type:

Press the Feature button, then *6
Press the number keys 1 – 4 to hear the different ring types
Press the OK softkey when you hear your desired ring

To Change the Ring Volume:

Press the Feature button, then *80
Press the volume key up ▲ or down ▼
Press the Rls key to exit and save the volume level

To Program Personal Speed Dial Numbers: (Numbers 71 – 94 only)

Press the Feature button, then *4
Enter the 2 digit code (71 – 94) that you want to assign to that phone number
Enter the telephone number, then press the OK softkey, display will show: Entry xx stored

AUTHORIZED by

Nortel Works

Program Norstar Buttons

This article related to:

How to Program Speed Dial Buttons on Norstar Phone

How to Program speed dial buttons on Norstar T7316e

7Mar, 2024

Nortel Phone System hack international calling

International hacking of all types has increased by 10-fold in the last few years and the Nortel Phone System hack is no different.

Understanding the Nortel Phone System Hack

Even older phone systems, are running software, and that software can be hacked if firmware to secure is not available.

Most Nortel Hacks involved an insecure password in the voicemail such as “1234” and a caller can guess that. Once in they can take over the system.

Once they are into the part of your phone system that allows for the customization of various settings, including those that can prevent toll fraud. Features under Configuration Programming like Restrictions, DISA (Direct Inward System Access), and Class of Service Passwords (COS) are vital for maintaining the security of your system.

End-User Can not resolve this themselves

Norstar | Nortel | Meridian

Key Security Measures

Change Default Passwords: Norstar systems, for example, come with a default configuration password. It’s crucial that this password is changed immediately after installation to prevent unauthorized access. Hackers who know the default passwords can easily gain access to your system.
Implement Dialing Restrictions: You can use Restrictions to block specific area codes, and phone numbers, or even prevent long-distance calls. These can be set up for individual phones, lines, or combinations, ensuring that only authorized calls are made.
Secure DISA Feature: DISA allows callers to dial an internal extension or an outside line directly after the system answers. If your business requires off-site employees to make calls billed to the company, make sure DISA is programmed to answer with a stutter dial tone. This tone indicates that a password must be entered before any call can be made, adding an extra layer of security.

We can provide Nortel Support

Organizations rely on their communication and we are here to help you keep your Nortel Phone System secure. To limit that unauthorized access not only leads to financial losses but can also compromise sensitive business information. Our team is dedicated to providing the support and solutions needed to protect your system from these vulnerabilities. We are authorized by Nortel Works to provide support on Nortel Networks Phone Systems, Meridian, and the Norstar.

We will guide you through implementing the recommended security measures, you can significantly reduce the risk of toll fraud and unauthorized calls. Remember, the first step in securing your phone system is understanding how these breaches occur and taking proactive steps to prevent them. Whether it’s changing default passwords, applying dialing restrictions, or securing the DISA feature, these actions are essential for safeguarding your business communications.

We’re here to support you through every step of this process. If you’re experiencing issues or need assistance in enhancing your phone system’s security, don’t hesitate to reach out. Together, we can ensure your communications are secure, reliable, and fraud-free.

Nortel Help Desk

Related to:

Norstar Phone System Hack

Nortel Phone Hack

Nortel Phone System Hack

International Calling Nortel Hack

1Jan, 2024

Meridian Phone Voicemail Password Reset

When you have had your Norstar Phone for a very long time it is not that uncommon to change personnel in your office or to forget a password all together in this step-by-step guide we are going to help you resolve this issue.

USER: How do I reset my Norstar Phone Password on my Meridian Phone?

Instructions to reset the Password of a Mailbox

Press Feature 983
Enter LOG Code:__________ , press OK [ see login code below ]
Press Mbox, press Chng, enter the mailbox number
See Password: press Reset to reset password to the system default: 0000
Press Rls
Use 0000 password to check your messages and immediately change the password to a complex password. DO NOT leave it at 0000

What is the LOGIN Code for Nortel Phone

Log Code:

This is based on Extension numbers for your Desk phone for example if your extension is 221 then you will use the three digital login code.

These Login Codes are Based on your Extension Lengths

If you are 2 Digit Extension your log code will be one of the following: 121234 OR 121111 OR 120000

If you are 3 Digit Extension your log code will be one of the following: 1021234 OR 1021111 OR 1020000

If you are 4 Digit Extension your log code will be one of the following: 10021234 OR 10021111 OR 10020000

Support Norstar

Get Meridian Phone System Support

Onsite Meridian Support

Nortel Network phones help

Meridian Phone

Norstar Meridian Phone System also known as Nortel Network Phone System and service by Nortel Works. The Meridian M7310 and the Meridian M7324 were some of the most produced small business phones. The Meridian Phone System and Nortel Phones were some of the most feature-packed phone systems for small to medium-sized organizations like yours. This well-constructed business phone system was constructed to last but it is a complex piece of office equipment therefore there will be issues where you need Meridian Support. The Nortel Networks Phone Help is provided by Nortel Works and Atlantic Business Systems the Nortel Phone System Repair Service provider.

1Jan, 2024

How to reset my password on Norstar Phone

USER: How do I reset my Norstar Phone Password on my Norstar Phone?

Where is the Feature Key on my Nortel Phone — Press the Nortel Feature Key

Instructions to reset the Password of a Mailbox

Press Feature 983
Enter LOG Code:__________ , press OK [ see login code below ]
Press Mbox, press Chng, enter the mailbox number
See Password: press Reset to reset password to the system default: 0000
Press Rls
Use 0000 password to check your messages and immediately change the password to a complex password. DO NOT leave it at 0000

What is the LOGIN Code for Nortel Phone

Log Code:

This is based on Extension numbers for your Desk phone for example if your extension is 221 then you will use the three digital login code.

These Login Codes are Based on your Extension Lengths

If you are 2 Digit Extension your log code will be one of the following: 121234 OR 121111 OR 120000

If you are 3 Digit Extension your log code will be one of the following: 1021234 OR 1021111 OR 1020000

If you are 4 Digit Extension your log code will be one of the following: 10021234 OR 10021111 OR 10020000

Support Norstar

Get Norstar Phone System Support

Onsite Norstar Support

Nortel Network phones help

Norstar Company also known as Nortel Network and service by Nortel Works produced the Norstar Phone System and Meridian Phones which have been some of the most feature-packed phone systems for small to medium size organizations. This well-constructed business phone system was constructed to last but it is a complex piece of office equipment therefore there will be issues where you need Norstar Support. The Nortel Networks Phone Help is provided by Nortel Works and Atlantic Business Systems the Nortel Phone System Repair Service provider.

Help

Screen says on Nortel Voicemail Feature Unavailable

Feature Unavailable

Nortel Voicemail

1-888-383-6286

Nortel Voicemail not working

Nortel Voicemail is not working need a user Password?

Related Nortel Voicemail Topics:

1-888-383-6286

How to retrieve voicemails from your personal voicemail box

How to Access Voicemail Programming & Auto Attendant Areas

To enter administration programming:

Log Code Defaults:

Change the greeting in AA

Change the greeting to play through parts of the day

Feature Codes for Nortel Phones

Nortel Feature Codes

Nortel Programming Feature Codes

To Log Into System Administration:

Common Nortel Feature Codes

Voicemail Feature Codes

Optimizing Your Nortel Phone System

Need Expert Nortel Support?

Norstar / Nortel Feature Codes

Forward Nortel Phone to another number

FORWARD NORTEL

Forward Nortel T73316e Phone

Did you know

Line Phone Systems are Still Available

How to Forward Calls on Nortel T7316e Phone

Step 1: Identify the Feature Button

Important Note

Step 2: Forwarding Calls Using Feature Codes

Step 3: Canceling Call Forward

Forwarding Nortel Phone

Understanding the Nortel Phone System Hack

Key Security Measures

We can provide Nortel Support

USER: How do I reset my Norstar Phone Password on my Meridian Phone?

Instructions to reset the Password of a Mailbox

Log Code:

Meridian Phone

USER: How do I reset my Norstar Phone Password on my Norstar Phone?

Instructions to reset the Password of a Mailbox

Log Code: