17Jun, 2025
    How to Change Nortel Auto Attendant Greeting on Call Pilot

    Nortel Networks Auto Attendant

    User Requested: “How do I change Nortel Auto Attendant on my call pilot”

    If you’re wondering how to unlock Nortel Networks Auto Attendant, here is the step-by-step process.

    If your office is equipped with an aging Nortel Networks Phone System, you may encounter issues such as the “Contact Admin” notification appearing on your Nortel T7316e.

    How to reset Nortel Voicemail contact admin

    “Remember, your extension length matters for password”

    As experts in Nortel Networks Phone System Repair and support, we’ve been assisting businesses since Avaya ended official support in 2010.

    🔑 How to login – Step by Step

    The most crucial step in unlocking your mailbox involves determining the correct password based on your extension length:

    • 2-digit extensions: Default password is 120000
    • 3-digit extensions: Default password is 1020000
    • 4-digit extensions: Default password is 10020000

    📞 Nortel Networks Support
    1-888-383-6286

    Reset Voicemail contact Admin Nortel
    BCM

    Nortel | Meridian | Norstar

    📞 Learn about the Happy User Phone System™

    Discover the official Nortel upgrades for user-friendly office phones designed to make call handling simple again.


    Request a Quote

    Learn about your upgrade options

    Nortar Voice – The Nortel Upgrade Line combines comfort with Ease of Use.

     

    To change the main auto attendant greeting on a Nortel Call Pilot system, you’ll need to access the system administration features. First, log in as the system administrator (usually feature code 983) and then navigate to the Auto Attendant (AA) settings, specifically the greeting section. From there, you can record a new greeting. 

    Here’s a more detailed breakdown: 

    • 1. Log in as System Administrator:
      • Dial Feature 983.
      • Enter the System Administrator mailbox number (e.g., see instructions above).
      • Enter the administrator password.
      • Press # or OK to confirm.
    • 2. Access Auto Attendant Settings:
      • Press the AA soft key (or navigate to the Auto Attendant menu).
    • 3. Manage Greetings:
      • Press the GRTG (Greeting) soft key.
      • Select the specific greeting number you want to change (usually 1 for the main greeting).
      • You will be prompted to play or record a new greeting.
    • 4. Record the New Greeting:
      • Press REC to start recording.
      • Speak clearly into the phone.
      • Press # to end the recording.
      • Listen to the recording and confirm it’s correct.
      • If satisfied, press OK to save the new greeting.
    • 5. Assign Lines to the Auto Attendant (if needed):
      • If you need to ensure lines always go to the auto attendant, go to the LINES section within the AA settings.
      • Select the line you want to modify.
      • Change the “Ans” (Answer) setting to AA.
      • You can also adjust the number of rings before the auto attendant answers.

     

    #nortel #norstar #callpilot #officephone #officemanager

    #officephone #help #howto

    How to guide to Nortel or Get help from Nortel Works 

    Unlock Nortel Voicemail
    2Jun, 2025
    Nortel Networks mailbox locked contact admin




    Nortel Networks Mailbox Locked Contact Admin

    Nortel Voicemail user guide
    Download Nortel Voicemail User Guide

    If you’re wondering how to unlock Nortel Networks Mailbox, here is the step-by-step process.

    If your office is equipped with an aging Nortel Networks Phone System, you may encounter issues such as the “Contact Admin” notification appearing on your Nortel T7316e.

    How to reset Nortel Voicemail contact admin

    “Remember, your extension length matters for password resets”

    As experts in Nortel Networks Phone System Repair and support, we’ve been assisting businesses since Avaya ended official support in 2010.

    🔑 How to Unlock Nortel Networks Mailbox – Step by Step

     

    📞 Nortel Networks Support
    1-888-383-6286

    Reset Voicemail contact Admin Nortel
    BCM

    🖥️ Administrator Password Reset (Feature 985)

    To reset your Nortel voicemail administrator password:

    1. Press FEATURE 985.
    2. When prompted for a password, enter: 7 3 7 3 8 7 6 7 7 9 3.
    3. Press the YES softkey to confirm reset.
    4. The password resets to the default (0000), which you should immediately change.

    📱 User Mailbox Password Reset (Feature 983)

    To reset a user’s mailbox password as an administrator:

    1. Press FEATURE 983 and enter your admin password.
      • For example, with admin pass 1234:
        – 2-digit: Enter 121234
        – 3-digit: Enter 1021234
        – 4-digit: Enter 10021234
    2. Press OK, then MBOX softkey, followed by the CHNG softkey.
    3. Enter the mailbox number to reset and select RESET.
    4. Press RLS to finish. The mailbox password is now reset to the default (0000).

    Now your Nortel Networks mailbox locked issue should be resolved. Follow us on social media or subscribe to our YouTube channel for more tutorials.

    Nortel Voicemail

    Nortel Networks produced a series of voicemail systems that are still considered state of the art even today, but many outlast those who installed them and their voicemail administrators.  This information is about how to act as an administrator to reset your Nortel Voicemail mailbox.  “mbox”.

    🚀 Ready to Learn Your Upgrade Options?

    We offer Modern Line Phone Systems and the Norstar Voice Cloud PBX System — designed to modernize your communications while keeping features your team relies on.

    If you need Administrative Access 

    The most crucial step in unlocking your mailbox involves determining the correct password based on your extension length:

    • 2-digit extensions: Default password is 120000
    • 3-digit extensions: Default password is 1020000
    • 4-digit extensions: Default password is 10020000

     

    Nortel Networks Support

    Nortel Help Desk is a TriTella LLC Company
    #nortel #norstar #officephone #nortelsupport
    Nortel Voicemail
    1Sep, 2024
    How do I access my Nortel Voicemail

    When accessing your Nortel Voicemail, it’s crucial to understand that there are three key sections you may need to navigate. Entering the wrong section without the proper knowledge can lead to functionality issues, so it’s essential to ensure you’re in the correct area before making any changes. Proper access is vital for maintaining the integrity of your voicemail system.

    Nortel Voicemail user guide
    User guide – Nortel Voicemail

    Nortel Norstar Voicemail

     

    Get Onsite Support 

    1-888-383-6286

    For

    Nortel Customer Care

    How to retrieve voicemails from your personal voicemail box

    Check the Voicemail key or the Feature button, then 981

    Followed by your PIN Number

    All Norstar telephones provide voicemail voice prompts

    Once you are in your Voicemail you can listen to messages, change your greeting, change your password, etc

     

    How to Access Voicemail Programming & Auto Attendant Areas

    With Feature 983.

    The password consists of two parts: the system co-ordinators mailbox number (which depends on the DN length) and the personal password. Use the following table to determine your default password:

    To enter administration programming:

    Feature 983 then enter the log code (System Manager mailbox # followed by its password) & OK

    The System Manager mailbox can be 12, 102 or 1002 depending on how many digits your ext # is.

    The default password for System Manager is 0000, it may have been changed to 1234, 1111, or other.

    Example: if you are X221 then you are a 3-digit system, so use: 1020000 (where 0000 is the password)

    Log Code Defaults:

    The following are possible administrative passwords based on your extension length.

    2 digit, 3 digit, and 4 digit

    DN length Default password
    2 120000
    3 1020000
    4 10020000

     

    Change the greeting in AA

    1. Press Feature 983 
    2. Enter LOG Code: _____, press OK 
    3. Press AA 
    4. Press Grtg, press Grtg again
    5. Enter the Greeting Number 1
    6. Press OK 
    7. Press Rec… record greeting, press OK when done
    8. Press OK to accept the recording: press Rls when done

     

    Change the greeting to play through parts of the day

    1. Press Feature 983 
    2. Enter LOG Code: _____, press OK 
    3. Press AA 
    4. Press Table, press 1,  press OK
    5. Press Change to 1 (Greeting 1)
    6. Do this for Morning, Afternoon, Evening, and Non-Business(if using)

     

    This Nortel Help Desk article is related to How to Access Nortel Voicemail.  You may find these other articles informative:

    Feature Unavailable 

    Feature Inactive 

    Nortel Voicemail Not working 

    7Mar, 2024
    Nortel Phone System hack international calling

    International hacking of all types has increased by 10-fold in the last few years and the Nortel Phone System hack is no different.

    Understanding the Nortel Phone System Hack

    Even older phone systems, are running software, and that software can be hacked if firmware to secure is not available.

    Most Nortel Hacks involved an insecure password in the voicemail such as “1234” and a caller can guess that.  Once in they can take over the system.

    Once they are into the part of your phone system that allows for the customization of various settings, including those that can prevent toll fraud. Features under Configuration Programming like Restrictions, DISA (Direct Inward System Access), and Class of Service Passwords (COS) are vital for maintaining the security of your system.

    Contact us about your Hacked Phone System

    End-User Can not resolve this themselves

    Nortel Phone System Support

    Norstar | Nortel | Meridian

    Key Security Measures

    • Change Default Passwords: Norstar systems, for example, come with a default configuration password. It’s crucial that this password is changed immediately after installation to prevent unauthorized access. Hackers who know the default passwords can easily gain access to your system.
    • Implement Dialing Restrictions: You can use Restrictions to block specific area codes, and phone numbers, or even prevent long-distance calls. These can be set up for individual phones, lines, or combinations, ensuring that only authorized calls are made.
    • Secure DISA Feature: DISA allows callers to dial an internal extension or an outside line directly after the system answers. If your business requires off-site employees to make calls billed to the company, make sure DISA is programmed to answer with a stutter dial tone. This tone indicates that a password must be entered before any call can be made, adding an extra layer of security.

    We can provide Nortel Support

    Organizations rely on their communication and we are here to help you keep your Nortel Phone System secure. To limit that unauthorized access not only leads to financial losses but can also compromise sensitive business information. Our team is dedicated to providing the support and solutions needed to protect your system from these vulnerabilities. We are authorized by Nortel Works to provide support on Nortel Networks Phone Systems, Meridian, and the Norstar.

    We will guide you through implementing the recommended security measures, you can significantly reduce the risk of toll fraud and unauthorized calls. Remember, the first step in securing your phone system is understanding how these breaches occur and taking proactive steps to prevent them. Whether it’s changing default passwords, applying dialing restrictions, or securing the DISA feature, these actions are essential for safeguarding your business communications.

    We’re here to support you through every step of this process. If you’re experiencing issues or need assistance in enhancing your phone system’s security, don’t hesitate to reach out. Together, we can ensure your communications are secure, reliable, and fraud-free.

    Nortel Help Desk

    Related to:

    Norstar Phone System Hack

    Nortel Phone Hack 

    Nortel Phone System Hack

    International Calling Nortel Hack