How to Reset Nortel Voicemail
    21Jul, 2025
    Who works on Nortel Phone Systems?

    We recently had a user ask “Who provides Nortel Phone System Repair near me” now that our older technician has retired.

    We understand that you love your Nortel Phone System and desire it to work as long as possible for your office, but as systems age they begin to require more care.  Therefore, we have a national network of dispatch offices offering Nortel Phone System Repair.  As a result of aging populations of Nortel Technicians, we operate in about 37 states currently.

    Please reach out to our support team, who can assist you with those that provide “Nortel Phone System Repair Near Me”,  and they will assist you with troubleshooting.  As well as assign a telecommunications technician who can work to provide repair and support for your Nortel Phone System.

    So here is what you do:

    When you ask “who provides on Nortel Phone System repair near me?”  you call the support line to get assistance.

    Nortel Repair | Upgrades | System Installations

    For Nortel Support

    1-888-383-6286

    Local & National Provider of Nortel Networks | Meridian Sales & Service

    We are an Atlantic Business System Partner

    offering Full Nortel Networks Support & Nortel Support

    Locally & Nationally

    Nortel Phone System Repair

    Nortel Phone not ringing

    Nortel Support

    About Nortel

    The Nortel Phone System was one of the most popular premium office phone systems available from the late 80s through 2010. However, every since we have been maintaining an aging Nortel legacy base of clients.   These systems were designed to last and perform tasks that even today many VoIP phone Systems struggle to offer.

    Nortel, Norstar, Meridian, Nortel-Norstar, and Nortel Networks were all popular brands of the Nortel Corporation which provide office phone systems from the late 80s to the mid-2000s.  However, they were acquired by Avaya who only briefly provided support and repair of Nortel Phone System.  Therefore, Nortel Networks spun off to continue to support the system.

     

    This Technical support Article is related to:

    Nortel Phone System  Repair

    Nortel Phone System Repair Near Me

    Norstar Phone System Repair 

     

    Nortel Help Desk for Nortel Support

    Nortel Networks 

    #nortel #nortelphone #nortelphonesystem

    #helpdesk #support #norstar #meridian #troubleshooting

     

    7Jul, 2025
    Nortel Voicemail Reset
    I have forgotten my mailbox password:
    If when trying to log into Norstar Mail (with Feature 983), you get an ‘invalid password’ error because the correct password is forgotten or lost, it is possible to reset the password to the system default (0000).Each mailbox is assigned a maximum number of incorrect login attempts. When this number is exceeded the account is ‘locked-out’ and may only be accessed again after the System Coordinator has reset the password.

    A forgotten password cannot be recovered.

    Meridian Voicemail password

    Procedure to reset Norstar Mail password:
    Enter Feature 985 on the phone, then set XXXX (something will appear).
    At this point, hit 9 on the phone, and enter the password 73738767793 – this spells resetsmpswd.
    RESET PSWD? is displayed. Respond with YESThe password is now reset to the default: 0000.
    Logging in:
    Press Feature 983. “LOG” appears on the screen.
    Enter the default password for the system.The default password is as follows:

    • If your system uses 2 digit extensions: 120000
    • If your system uses 3 digit extensions: 1020000
    • If your system uses 4 digit extensions: 10020000

    📞 Nortel Networks Support
    1-888-383-6286

    Nortel Support

    Nortel Support

    🚀 Ready to Learn Your Upgrade Options?

    We offer Modern Line Phone Systems and the Norstar Voice Cloud PBX System — designed to modernize your communications while keeping features your team relies on.

     

    Popular Tech Articles:

    Norstar Phone System Programming Changes 

    Nortel Feature Code List 

    This post is related to:

    Meridian Voicemail Password Reset

    Norstar Voicemail Password Reset

    Nortel Norstar Password Reset 

     

    The Meridian Phone System was a popular brand of Nortel Networks from the late 80s, to the early 200s, and has lasted over 20 years but is reaching the end of its usable life.  The Voicemail was one of the most advanced voicemails of its day, often costing thousands of dollars.

     

     

     

    Nortel Support  | Nortel Networks

    7Jul, 2025
    Norstar Feature Codes

    Nortel Norstar a product of Nortel Networks used powerful Norstar Feature Codes to control functions on the Norstar Phone System.  You can use the Feature key followed by these codes to operate these systems.

     

     

    FEATURE Description
    * 0 Button Inquiry (identify unmarked buttons)
    * 1 Program External Autodial onto a Memory Button
    * 2 Program Internal Autodial onto a Memory Button
    * 3 Program a Feature to a Memory Button
    * 4 Program Personal Speed Dial
    * 501 English Language (LCD Display)
    * 502 Alternate Language #1 (French)
    * 503 Alternate Language #2 (Spanish)
    * 6 Ring Type
    * 7 Display Contrast Adjustment
    * 80 Ring Volume Adjustment
    * 81 Move Lines
    * 82 Dialing Mode
    * 84 Call Log
    * 85 Assign Call Log Password
    * 89 Release
    * 9 Store Breakpoint on One Memory Button
    Non-star features can be set on a button using Feature * 3
    0 Speed Dial
    1 Send Message (to cancel: # 1 )
    2 Ring Again (to cancel: # 2)
    3 Conference / Transfer
    4 Call Forward to Extension (to cancel: # 4)
    5 Last Number Re-dial
    60 Page General
    61 Page to Internal Page Zone
    62 Page External
    63X Page to a Page Zone (X) and External Page
    64X Line Pool Access X (can program a linepool to a button)
    65 Reply to Message (to cancel press Feature # 65)
    66 Voice Call (to Page an extension)
    67 Save Number Redial
    68 Class of Service
    69 Priority Call
    70 Transfer
    71 Link (Hook Flash)
    72 Timed Release
    74 Call Park
    75 Call Pickup
    76 Directed Pickup
    77 Call Duration Timer
    78 Pause (insert 1.5 sec delay)
    79 Exclusive Hold
    82 Call Camp (Camp On)
    83 Privacy on Lines
    84 Line Re-direction (External) (to cancel: # 84)
    85 Do Not Disturb (DND) – (to cancel press Feature # 85)
    86 Background Music (key click) – (to cancel press Feature # 86)
    87 Night Service (to cancel press Feature # 87)
    88 Voice Call Deny (to cancel press Feature # 88)
    800 Trunk Answer
    801 Voice Queuing
    802 Group Listen
    803 Check Time & Date during a call
    805 Station Set Test
    806 Static Time & Date
    808 Long Tones (DTMF)
    811 Called ID info
    812 View Call Log
    813 Manual Call Log
    819 Outgoing Name and Number Blocking
    870 View Active Services
    871 Ringing Service
    872 Restriction Service
    873 Routing Service
    # code Cancels a Feature
    Voice Mail Feature Codes
    FEATURE Description
    980 To Leave a Message in Another Mail Box
    981 To Open your Mail Box (Default Password: 0 0 0 0)
    982 Operator Status
    983 Enter NAM System Administration (password required)
    985 Identify the Extension Number Voice Mail is using
    986 To Transfer a Call to Another Mail Box
    987 To Interrupt a Caller in your Mail Box

    d

     

    Nortel Feature Codes

     

    Change Greetings on Nortel Phone
    4Jul, 2025
    how to change greeting on Nortel phone system




    If you have a Nortel Phone System and wonder, “How do I change my Nortel Greetings” This process should help you accomplish this.

    Nortel Greetings

    Nortel Voicemail Greetings User Guide

    To have a detailed copy of the Greetings User Guide

    Nortel User Guide - Voicemail
    Download User Guide

    User Requested: “How do I change Nortel Greeting / Attendant on my call pilot”

    If you’re wondering how to unlock Nortel Networks Auto Attendant, here is the step-by-step process.

    If your office is equipped with an aging Nortel Networks Phone System, you may encounter issues such as the “Contact Admin” notification appearing on your Nortel T7316e.

    1. Press  9 8 3
    2. Enter System Admin Password  (see below) 
    • See reference below for (2 vs 3 vs 4 digits)
    1. Press AA
    2. Press GRTG
    3. Press GRTG
    4. Enter Greeting Number (from 1 to 40) – typically “1”
    5. Press OK
    6. Press REC
    7. Record your greeting at the tone
    8. Press Ok to end your recording
    9. Press
      1. PLAY to listen to the greeting
      2. Ok to accept the greeting
      3. RETRY to re-record the greeting
    10. Repeat steps 5-9 to record another greeting
    11. Press  to end.

    Record a Company Greeting from an External Phone (Remotely)

    1. Access the Administrator Mailbox by pressing ** while the greeting plays.
    2. Enter the Administrator Mailbox number and password (see # 2 above).
    3. Press 9 9
    4. Press 2 (change a company greeting)
    5. Enter the number to the greeting you wish to change (1-40)
    6. Record your greeting after the tone
    7. Press # to end your recording
    8. Press
      1. 1 to play your recording
      2. # to accept your recording
      3. 2 to re-record your greeting

    🔑 Login Password

    The most crucial step in unlocking your mailbox involves determining the correct password based on your extension length:

    • 2-digit extensions: Default password is 120000
    • 3-digit extensions: Default password is 1020000
    • 4-digit extensions: Default password is 10020000

    📞 Nortel Networks Support
    1-888-383-6286

    Nortel Support

    Nortel Support

    🚀 Ready to Learn Your Upgrade Options?

    We offer Modern Line Phone Systems and the Norstar Voice Cloud PBX System — designed to modernize your communications while keeping features your team relies on.

    Other Popular Articles:

    How to Unlock Nortel Voicemail “nortel mailbox locked contact admin”

    Feature Inactive when pressing Voicemail on Nortel 

     

     

     

    This tech article is related to:

    How to record a company greeting on Norstar CallPilot
    How to change Greetings on Nortel Phone
    How to Change Announcement on Nortel Phone

     

    Nortel Norstar

     

     

    17Jun, 2025
    How to Change Nortel Auto Attendant Greeting on Call Pilot

    Nortel Networks Auto Attendant

    User Requested: “How do I change Nortel Auto Attendant on my call pilot”

    If you’re wondering how to unlock Nortel Networks Auto Attendant, here is the step-by-step process.

    If your office is equipped with an aging Nortel Networks Phone System, you may encounter issues such as the “Contact Admin” notification appearing on your Nortel T7316e.

    How to reset Nortel Voicemail contact admin

    “Remember, your extension length matters for password”

    As experts in Nortel Networks Phone System Repair and support, we’ve been assisting businesses since Avaya ended official support in 2010.

    🔑 How to login – Step by Step

    The most crucial step in unlocking your mailbox involves determining the correct password based on your extension length:

    • 2-digit extensions: Default password is 120000
    • 3-digit extensions: Default password is 1020000
    • 4-digit extensions: Default password is 10020000

    📞 Nortel Networks Support
    1-888-383-6286

    Reset Voicemail contact Admin Nortel
    BCM

    Nortel | Meridian | Norstar

    📞 Learn about the Happy User Phone System™

    Discover the official Nortel upgrades for user-friendly office phones designed to make call handling simple again.


    Request a Quote

    Learn about your upgrade options

    Nortar Voice – The Nortel Upgrade Line combines comfort with Ease of Use.

     

    To change the main auto attendant greeting on a Nortel Call Pilot system, you’ll need to access the system administration features. First, log in as the system administrator (usually feature code 983) and then navigate to the Auto Attendant (AA) settings, specifically the greeting section. From there, you can record a new greeting. 

    Here’s a more detailed breakdown: 

    • 1. Log in as System Administrator:
      • Dial Feature 983.
      • Enter the System Administrator mailbox number (e.g., see instructions above).
      • Enter the administrator password.
      • Press # or OK to confirm.
    • 2. Access Auto Attendant Settings:
      • Press the AA soft key (or navigate to the Auto Attendant menu).
    • 3. Manage Greetings:
      • Press the GRTG (Greeting) soft key.
      • Select the specific greeting number you want to change (usually 1 for the main greeting).
      • You will be prompted to play or record a new greeting.
    • 4. Record the New Greeting:
      • Press REC to start recording.
      • Speak clearly into the phone.
      • Press # to end the recording.
      • Listen to the recording and confirm it’s correct.
      • If satisfied, press OK to save the new greeting.
    • 5. Assign Lines to the Auto Attendant (if needed):
      • If you need to ensure lines always go to the auto attendant, go to the LINES section within the AA settings.
      • Select the line you want to modify.
      • Change the “Ans” (Answer) setting to AA.
      • You can also adjust the number of rings before the auto attendant answers.

     

    #nortel #norstar #callpilot #officephone #officemanager

    #officephone #help #howto

    How to guide to Nortel or Get help from Nortel Works 

    Unlock Nortel Voicemail
    2Jun, 2025
    Nortel Networks mailbox locked contact admin




    Nortel Networks Mailbox Locked Contact Admin

    Nortel Voicemail user guide
    Download Nortel Voicemail User Guide

    If you’re wondering how to unlock Nortel Networks Mailbox, here is the step-by-step process.

    If your office is equipped with an aging Nortel Networks Phone System, you may encounter issues such as the “Contact Admin” notification appearing on your Nortel T7316e.

    How to reset Nortel Voicemail contact admin

    “Remember, your extension length matters for password resets”

    As experts in Nortel Networks Phone System Repair and support, we’ve been assisting businesses since Avaya ended official support in 2010.

    🔑 How to Unlock Nortel Networks Mailbox – Step by Step

     

    📞 Nortel Networks Support
    1-888-383-6286

    Reset Voicemail contact Admin Nortel
    BCM

    🖥️ Administrator Password Reset (Feature 985)

    To reset your Nortel voicemail administrator password:

    1. Press FEATURE 985.
    2. When prompted for a password, enter: 7 3 7 3 8 7 6 7 7 9 3.
    3. Press the YES softkey to confirm reset.
    4. The password resets to the default (0000), which you should immediately change.

    📱 User Mailbox Password Reset (Feature 983)

    To reset a user’s mailbox password as an administrator:

    1. Press FEATURE 983 and enter your admin password.
      • For example, with admin pass 1234:
        – 2-digit: Enter 121234
        – 3-digit: Enter 1021234
        – 4-digit: Enter 10021234
    2. Press OK, then MBOX softkey, followed by the CHNG softkey.
    3. Enter the mailbox number to reset and select RESET.
    4. Press RLS to finish. The mailbox password is now reset to the default (0000).

    Now your Nortel Networks mailbox locked issue should be resolved. Follow us on social media or subscribe to our YouTube channel for more tutorials.

    Nortel Voicemail

    Nortel Networks produced a series of voicemail systems that are still considered state of the art even today, but many outlast those who installed them and their voicemail administrators.  This information is about how to act as an administrator to reset your Nortel Voicemail mailbox.  “mbox”.

    🚀 Ready to Learn Your Upgrade Options?

    We offer Modern Line Phone Systems and the Norstar Voice Cloud PBX System — designed to modernize your communications while keeping features your team relies on.

    If you need Administrative Access 

    The most crucial step in unlocking your mailbox involves determining the correct password based on your extension length:

    • 2-digit extensions: Default password is 120000
    • 3-digit extensions: Default password is 1020000
    • 4-digit extensions: Default password is 10020000

     

    Nortel Networks Support

    Nortel Help Desk is a TriTella LLC Company
    #nortel #norstar #officephone #nortelsupport
    Norstar Repair
    16Apr, 2025
    Norstar Phone System Programming

    If your an end user and are not familiar with Norstar Phone Systems, be aware that you can accidentally cause more harm than accomplish your goals.    To get Norstar Phone System Support contact  Nortel Works.

    Norstar Telephone Support

    Nortel Norstar Phone System Support

    Get onsite Support in (37) States

    Reset Voicemail contact Admin Nortel

    Nortel Works

    1 (888) 383-6286

     

    Entering Administration:

    308, 616, and 824 control units:

    Administration access code: Feature * * 2 3 6 4 6 – or – Feature * * A D M I N.
    If asked for a password, enter: 2 3 6 4 6 – or – A D M I N. .

    For the ICS and 0x32 control unit:

    Administration access code: Feature * * 2 6 6 3 4 4 – or – Feature * * C O N F I G.
    Password is 2 3 6 4 6 – or – A D M I N.

    Installer or System Coordinator Plus:

    Administration access code: Feature * * 2 6 6 3 4 4 – or – Feature * * C O N F I G
    Installer password: 2 6 6 3 4 4 – or – C O N F I G
    System Coordinator Plus password: 7 2 7 5 8 7 – or – S C P L U S

    When in Administration (programming mode):

    • Cycle through the menu items with Next and Back
    • Drop down into a menu sub-section with Show
    • Move back up the menu hierarchy with Heading
    • Exit out by pressing Rls (Release button)

    Note that programming is easier using the M7310 set!
    There is no save, changes are instant!

     

    Nortel Norstar Phones have been produced since the late 80s through 2009 and were known to be some of the best built phone systems manufactured.   Nortel Networks provided advanced systems that even today are considered superior to many modern day systems.  Get the support you need from Nortel Works.

     

    This support article is related to:

    Norstar Programming

    Norstar Programming codes

    Nortel Norstar Programming 

     

    Norstar